Free insured shipping included with every order, for your peace of mind and complete protection.

All packages are dispatched using discreet and secured packaging.

Shipments usually are dispatched within 3 working days after finalising payment. All items are sent with a tracking number and signature requirement. Delivery takes place within 2-10 working days depending on region.

Urgent delivery options are available too - please send me a message to discuss alternative shipping.

Your item will be posted to you using branded ORL sustainable packaging with a discreet outer bag.

All tracking details will be shared with you through email so please check your spam too.

All international orders require an active telephone number and a valid email address, together with a complete postal address, to ensure smooth delivery—please double-check that you have entered all details correctly.

Lost items

Your items will be covered by insurance - please contact me as soon as possible to try and trace your item.

  • Royal mail Special delivery and DPD are used as a next day service

  • Royal Mail, UPS, FedEx and DPD are used depending on where the item is being shipped.

    Tracking will always be provided as well as a signature requirement. If you would prefer a non signature delivery please contact me to arrange a tracked service only.

    *Please note that international orders being shipped outside of the UK can be subject to customs/import duties and tax charges once they reach their destination country. This cost is not covered by Old Ruby Luck and so any additional charges that may occur will be the buyers responsibility.

    Please use the following tool to give you a rough estimate of what fees you could expect to pay https://www.simplyduty.com/import-calculator/

    Any delays from customs are not the responsibility of Old Ruby Luck.

    Unpaid customs charges are non-refundable.

    Please note we cannot deliver to a PO Box.

  • Important: US customs tariffs on UK shipments

    The new rules regarding UK shipments into the US now means 10% will be charged on any item coming into the USA.

    Currently I offer free shipping to the US with tariffs covered by me so there should not be any further costs for you to pay.

    My aim is to make your purchase as smooth and transparent as possible.